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Startup profile: Xpertana, blending customer service and IoT

Sep, 18 2017, 2:09 PM

How can companies provide quality customer service in the ever-evolving Internet of Things world? Xpertana says it has the answer.

The Chapel Hill startup will spell out its business case at the CED Tech Venture Conference on Sept. 19-20 in Raleigh.

Xpertana offers "a blended strategy that marries the best self-service and assisted service approaches powered by machine learning to deliver a seamless natural language  service experience," says CEO Glenn Schleicher.

At LinkedIn, Schleicher says his new firm provides a "next generation contact center solution that fuses self-service portal, contact center chat, and connected device diagnostic systems into an experience that will delight your customers and reduce delivery costs."

Schleicher was co-founder and CTO of MoneyComb.

This profile is the latest in a series about Tech Venture participants written, edited and published by WRAL TechWire in partnership with the CED.


Profile: Xpertana

‚ÄčThe Q&A:

Next generation integrated customer service software platform for the age of IoT built on a strategy of agent augmentation to deliver an end-customer experience that delights.

The cost and complexity of delivering truly world-class and differentiated customer service across an increasing number of channels

A blended strategy that marries the best self-service and assisted service approaches powered by machine learning to deliver a seamless natural language service experience.

Seed stage investment in a company in a very large market that is growing at a CAGR of 9%, founded by a seasoned technology executive with strong domain experience leading a global fortune 500

Self-funded






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